No show charge or cancellation penalties according to the policy will be automatically charged to the credit card entered to generate the reservation. At check-in, guests must present a photo ID and the credit card used on the website for full payment or guarantee payment.
(1) Cancellations: The deadline to cancel without penalty begins at the start of the check-in day. For example, if check-in is on January 1 and the policy allows cancellations up to 2 days in advance, the cancellation must be made before 11:59 pm on December 29. Exceptions may be considered, subject to prior approval by the hotel.
(2) Early Departure or No Show: Early departure or no show will result in cancellation and 100% penalty. Exceptions may be considered, upon authorization by the hotel.
(3) Reservation Modification: "Non-Refundable" reservations do not allow date or name changes. Extending the reservation means extending the original policies and restrictions. Exceptions may be considered, with prior authorization from the hotel.
(4) Refunds: No refunds will be issued for late check in or early check out. Flexible reservations with full or partial refunds for cancellations will be processed within 10 business days after request and confirmation.
(5) Important: Stay extensions require a new reservation. All guests must be registered correctly at the time of making the reservation, otherwise additional costs may be incurred at check in. Availability of accommodation in the same property for additional guests is not guaranteed. Guests under 18 years of age may only check in with a parent or guardian. Price does NOT include applicable hotel service charges, optional incidentals charges (such as mini-bar snacks or phone calls, etc.) or regulatory surcharges. The hotel will assess these fees, charges and surcharges at the time of check-out.
Natural Disaster: Return Certificate valid for unused nights within 1 calendar year. Not transferable or redeemable for cash. Subject to availability and restrictions.
Natural Disaster Alert: No penalty for change of dates within 72 hours after the alert.
No Shows: No penalty from the issuance of the alert until 5 days after the normalization of the hotel.
Early Departure: Early departure without penalties, receiving certificate for unused nights, valid for 1 year.
Rescheduling: Original rate guarantee for travel within 1 year of original date. Must reschedule within 30 days of natural disaster, seasonal restrictions apply.
Policy Changes: Policy is subject to change without notice.
About Us
Piedra de Agua Palenque features an outdoor pool, spa and free parking. The hotel is just 100 meters from the Aluxes Eco-Park and Zoo. The property is 4 km from the city center, near the Archaeological Ruins of the Mayan culture and the famous Temple of the Inscriptions. The property offers rooms with a private terrace. Some of these rooms overlook the garden and pool. You can enjoy a wonderful and relaxing day in the plunge pool with warm water or a massage and other treatments in our Spa.